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Journey Master
Welcome to the official support page for Jourma. We are committed to providing you with all the assistance you need to enhance your experience with our app.
Contact Us
For any inquiries, issues, or feedback regarding Jourma, please feel free to contact us at:
Email: info@jourma.de
Our support team is available to address your concerns promptly and effectively.
Account Management
Deleting Your Account
If you wish to delete your account permanently, please email us at info@jourma.de with the subject line "Account Deletion Request" and include the following information in your email:
Your registered email address.
A brief confirmation that you want your account to be deleted.
Once we receive your request, we will process it within 7 business days and notify you once your account has been deleted. Please note that this action is irreversible.
Privacy and Data Protection
We value your privacy and are committed to protecting your data. For detailed information about how we handle your data, please refer to our Privacy Policy.
Frequently Asked Questions (FAQs)
1. How can I reset my password?
To reset your password, use the "Profile" option on the app login screen. You will receive an email with instructions to reset your password.
2. How can I update my personal information?
You can update your information? You can update your personal information directly in the app under the "Profile" section. For assistance, feel free to contact our support team.
3. How can I report a bug or issue?
If you encounter any bugs or issues, please email us at info@jourma.de with a detailed description of the problem. Screenshots and device details can help us resolve your issue more efficiently.
Support Hours
Our support team is available Monday through Friday, from 9:00 AM to 6:00 PM (CET). Emails received outside of these hours will be addressed as soon as possible on the next business day.